Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 1-3 business days. Standard shipping typically takes 5-7 business days after shipment.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions for details.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?
We want you to love what you ordered. If you're not satisfied, we accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Email us at hello@foundandfavorite.store with your order number and reason for return, and we'll guide you through the process.

Products

How do you choose your products?
Every item in our store is hand-picked by our team. We look for products that are practical, fun, high quality, and worth every penny.

Are your products available in stores?
We're an online-only shop, so everything is available exclusively at foundandfavorite.store.

Account & Payment

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world.

Still Have Questions?

We're happy to help! Reach out to us at harv4931@yahoo.com and we'll get back to you within 1-2 business days.